Are you struggling to work with paychecks because they usually seem stuck, and you feel interrupted when sending them to Intuit? Recently, a user contacted us and asked how do I correct QuickBooks error PS038.
It is an error that you encounter while accessing payroll features with a pop-up message stating, “You’ve retrieved the latest payroll update and validated your Payroll subscription. We strongly recommend that you go online again before mm/dd/yyyy. [PS038].”
This generally occurs when you try to update the payroll tax table or send a paycheck, which are stuck. Consequently, this error can prevent you from accessing the payroll features, delay employees’ payments, and even lead to tax compliance issues. Take 10 minutes and read this carefully to eliminate the QuickBooks error PS038 instantly.
You have attempted to resolve the PS038 error multiple times and still find yourself stuck. Although this blog is enough to guide you, consulting a professional would be a wise decision. To contact, dial 1–855–542–9309.
Reasons Behind the QuickBooks Error PS038
Here is a list of reasons that are responsible for stuck paychecks. Go through them once:
- Incorrect Internet Security.
- Wrong internet connection settings.
- Multiple versions of QuickBooks are available on your computer.
- Misconfigured firewall application settings.
- Corruption of QuickBooks company files.
- QuickBooks is unable to verify the digital signature.
- A file that is essential to update payroll is missing.
Recommended to read: QuickBooks tool hub
Step-by-Step Guide to Solve QuickBooks Error PS038
After understanding the error and the causes, we can move ahead to the resolutions. Let me give you a walk-through of the steps:
Step 1: Upgrading and backing up the QuickBooks data
Before proceeding to its resolutions, you must ensure that your QuickBooks is updated and you have created a data backup.
Step 2: Sending payroll data or usage data
- Go to the Employees.
- Choose My Payroll Service.
- Click Send Usage Data.
Note: In case none of the above options are available, move along.
- Go to the Employees tab.
- Click on Send Payroll Data.
- Go to the Send/Receive Payroll Data window
- Choose Send All.
- You might need to enter the payroll service PIN.
An update to your payroll is needed if the send is successful.
If it is unsuccessful, contact professionals.
In case the error still persists, go to the next step.
Step 3: Identifying stuck paychecks
- Head to Edit.
- Choose Find.
- Click the Advanced tab.
- Head over to the Filter section.
- Tap Detail Level from the Filter list.
- Click Summary Only.
- Take a look at the Filter list.
- Swipe down to the Online Status.
- Pick Online to send.
- Choose the Find option.
- Here are the paychecks that were not sent to Intuit.
- Look at the Find window.
- Note the Number of matches.
Step 4: Verifying and rebuilding your data
- Close the Find window.
- Run a data verification tool.
- You can see the paychecks that are stuck and waiting to be sent.
- Rebuild your data file.
- Download the payroll update.
If the error still doesn’t fade away, contact a QB expert.
Wrapping Up
To draw a conclusion from this blog, it can be considered that QuickBooks error PS038 is associated with a payroll issue that mostly occurs due to a misconfigured internet connection, firewall settings, etc. To bring your payroll on track, it is advised to perform certain steps briefly explained above. Hopefully, you find the blog informative and useful. For further assistance, dial up 1–855–542–9309 and talk to a QB.
You may also read: Recommended Tricks to Eliminate QuickBooks Error Code H505
